I had the pleasure of taking a call from someone at Sony CS today.
They rang me to apologise for all the problems I'd had with my PS3, and offered me a free game, cancelled my subscription to their 'ContinuousPlay' service, and re-instated the 12 month guarantee, effective immediately.
An excellent response from them, and it's merely confirmed in my mind that they are great to deal with -- it's nice to see that instead of seeing someone as customer XYZ, they've actually managed to renew my faith in the company.
Well done SONY, I hope they treat other customers in a similar manner. If they do, then they will have very happy customers.
Top hole! I'm off to play some Call of Duty again hehe ;-)